Warranty & Consumer Guarantees

VES Golf — Warranty & Consumer Guarantees

• Last Updated: 16th November 2025
• Company Details: VES Golf Pty Ltd (ABN: 69 982 413 752)

At VES Golf, quality matters. Our products are thoughtfully designed and carefully made to perform on and off the course.

This page outlines your rights under Australian Consumer Law (ACL) and our global approach to quality support.

Australian Consumer Law Guarantees

Our products come with guarantees that cannot be excluded under the Australian Consumer Law.

You are entitled to:

✔  A refund or replacement for a major failure.

✔  Compensation for any other reasonably foreseeable loss or damage.

✔  A repair or replacement for products that fail to be of acceptable quality, if the failure is not major.

 

Examples of a major failure include:

• A product that is significantly different from the sample or description
• A defect that would have stopped you purchasing the product had you known about it
• A product that is unsafe to use

Manufacturing Quality

If a product shows a manufacturing defect within a reasonable time of purchase, we will:

• Repair the product, or
• Replace it with the same item, or
• Offer a refund or store credit if repair or replacement is not possible

A manufacturing defect does not include:

• Normal wear and tear
• Accidental damage
• Misuse or improper care
• Fabric pilling from friction against external surfaces
• Damage from incorrect washing, drying, or ironing

We may request photos and proof of purchase to assess the concern.

Sizing & Fit

We do not provide refunds or exchanges for:

• Incorrect size choice
• Preference-based sizing issues

Exchanges are available only when sizing errors are the result of a manufacturing defect (e.g., labelled measurements do not meet industry tolerance standards).

International Customers

We are proud to serve golfers worldwide. For customers outside Australia:

• Claims for faulty items will be supported in line with international consumer best practices
• Proof of purchase is required
• Return shipping for faulty items may initially be the customer’s responsibility, until the fault is confirmed

We will always act fairly and reasonably in resolving product issues.

Warranty Claim Process

To lodge a claim, please contact:

support@ves.golf
Subject line: Warranty Claim – Order # [Order Number]

Include:

1. Name & Order Number

2. Description of the issue

3. Photos/videos showing the defect

4. Date of purchase

 

Our team will respond within 2–3 business days to guide the next steps.

Warranty Period

Claims for manufacturing defects must be submitted within a reasonable period after purchase, based on the nature of the item and expected product life.

We take into account:

• Usage
• Care conditions
• The type of garment

We always aim to treat customers fairly and respectfully.

Marketplace & Authorised Retailers

This warranty applies only to products purchased from:

• The official VES Golf website (vesgolf.com), or
• An authorised retail partner

Items purchased from unverified third-party sellers are not covered and may be counterfeit.
If you are unsure, please contact us before purchasing.

Questions?

We’re committed to protecting your experience and keeping you confident on the course.

support@ves.golf
Business hours: Monday–Friday, 9:00am–5:00pm AEST