Shipping & Delivery Policy and Procedure
VES Golf — Shipping Policy
- Last Updated: 16th November 2025
-
Company Details: VES Golf Pty Ltd (ABN: 69 982 413 752)
At VES Golf, we ship premium golf apparel worldwide so you can elevate your style on any course across the globe.
Processing Times
We aim to dispatch your order within 1–2 business days.
Processing may take longer during:
- Collection launches
- Public holidays
- High-volume promotions
You will receive a confirmation email with tracking details once your order is on its way.
Shipping Methods & Delivery Estimates
Shipping times will vary based on your location and carrier availability.
|
Region |
Estimated Delivery |
Notes |
|
Australia (Standard) |
2–7 business days |
Tracking included |
|
Australia (Express) |
1–3 business days |
Tracking included |
|
New Zealand |
5–10 business days |
International tracking |
|
Rest of World |
7–21 business days |
International tracking |
Delivery timeframes are estimates provided by postal and courier services. Once shipped, delivery progress is the responsibility of the carrier.
International Shipping, Duties & Taxes
We are proud to ship globally.
However, please be aware:
- Import duties, customs fees, VAT, and any local charges are the customer’s responsibility
- These costs vary by country and are outside our control
Customs processing may delay delivery beyond estimated timeframes.
Shipping Costs
Shipping charges are calculated at checkout based on:
- Destination country
- Weight & volume of items
- Shipping method selected
Any shipping promotions will be clearly displayed on our website.
Order Tracking
Once your order is fulfilled, you will receive:
- A tracking link via email
- Status updates as your parcel moves through the network
If tracking appears stalled, please contact the carrier first — they have the most accurate information.
Wrong Address or Failed Delivery
Please ensure your shipping details are correct at the time of purchase.
If a parcel is returned due to:
- Incorrect or incomplete address
- Failure to collect from a pickup point
- Refusal to pay import taxes/fees
Re-delivery costs are the responsibility of the customer.
Damaged or Missing Parcels
If your parcel is damaged in transit, contact us within 72 hours of delivery with photos.
If your order is lost in transit:
- We will lodge an investigation with the carrier
- Once confirmed as lost, we will arrange a replacement or refund
We are unable to provide refunds for parcels not confirmed as lost by the carrier.
Sustainability Commitment
We carefully design our packaging to reduce environmental impact, using recyclable materials wherever possible.
Looking great should never cost the planet.
Questions?
Our customer care team is ready to assist.
Business hours: Monday–Friday, 9:00am–5:00pm AEST