Returns & Refunds Policy

VES Golf - Returns & Refunds Policy

Last Updated: 17th November 2025
Company Details: VES Golf Pty Ltd (ABN: 69 982 413 752)

We want you to be fully satisfied with your purchase. If something isn’t right, our policy is designed to make returns simple and transparent.

Change-of-Mind Returns (Full-Priced Items Only)

We understand that sometimes an item isn’t quite right.
For full-priced items, we offer 30-day change-of-mind returns from the date you receive your order, provided that:

The item is unworn, unwashed and in original condition
All original tags remain attached
The item is returned in original packaging

Change-of-mind returns are not available for:

Sale or discounted items
Gift cards
Items marked “final sale” at checkout

For change-of-mind returns:

The customer is responsible for return postage
We recommend using a tracked service, as we are not responsible for parcels lost in transit to us

Refunds for eligible change-of-mind returns will be issued to the original payment method.

Size Exchanges

If you ordered the wrong size and need to swap it:

You may request a size exchange within 30 days
The garment must meet the above condition standards (unworn, tags on, original packaging)
You are responsible for shipping the item back to us
Once received and approved, we will ship the replacement size to you

If the requested size is unavailable, we will offer a store credit or refund.

Faulty or Manufacturing-Defective Items

If you believe your item has a manufacturing defect, please contact us as soon as possible with photos and details so we can assess the issue.

If confirmed as faulty, we will either:

- Repair the product, or
- Replace it, or
- Provide a store credit or refund

…in line with your rights under the Australian Consumer Law (ACL) and applicable international consumer protections.

Manufacturing faults do not include:

Normal wear and tear
Misuse, accidental damage, or improper care
Pilling caused by friction from external surfaces

International Orders

We ship globally.

Please note:

International orders are eligible for change-of-mind returns and size exchanges under the same conditions as above
Return shipping is the customer’s responsibility
Import duties, taxes, and customs fees are the customer’s responsibility and non-refundable

We aim to always act fairly and reasonably in resolving concerns.

Hygiene & Condition Standards

For health and quality reasons, we cannot accept returns if:

Tags are removed
Garments show signs of wear, washing or odour
There are stains (deodorant, makeup) or pet hair
Original packaging is missing or significantly damaged

Please try items on carefully.

How to Submit a Return or Exchange

Please include:

1. Name & Order Number

2. Photos (if a fault claim)

3. A brief description of your request

4. Whether you prefer an exchange, store credit, or refund (if eligible)

We aim to respond within 2–3 business days.

Return address:
Unit 50, 203 Rooks Road, Vermont, VIC, 3133, Australia

Still need help? - We’re here to support your game — on and off the course.

📧 support@ves.golf

Business Hours: Monday - Friday, 9am--5pm AEST